Please find below some useful links for support and information around safeguarding.

What should I do if I suspect someone is being abused?

The Green Book - Policy & Procedures for Voluntary, Community, Faith and Private Organisations

Organisations that do not currently have their own policies and procedures can use this document to create their own or can adopt this Green Book as their policy and procedures. By adopting these procedures, your organisation agrees to be committed to implementing these procedures so that everyone understands and accepts their responsibilities to safeguard children from harm and abuse.

More information about The Green Book

COVID-19 and safeguarding adults - Frequently Asked Questions

These FAQs are grouped under three headings: overarching issues; issues for Safeguarding Adults Boards (SABs); and safeguarding issues regarding specific areas of abuse or neglect. It is aimed at a wide range of people involved in safeguarding adults including local government officers and members as well as partners of SABs. Download file here

NHS Direct, Non-emergency service Tel: 111

COVID-19 Connected Communities Haringey

Accessing essential items or accessing the support you need. Tel: 0208 489 4431 (Line open Mon-Fri, 9.30am to 4.30pm)

Community and Voluntary initiatives providing services during this time should work to Government Guidelines outlined in ‘Safeguarding Factsheet: Community volunteers during COVID-19 outbreak’ 25th March 2020

Services for older people
Age UK

For practical information and advice. Tel: 0800 169 6565

Silver Line

Free confidential helpline providing information, friendship and advice to older people, Open 24 hours a day, every day of the year. Tel: 0800 470 8090

Services for Men
Men’s Health Forum

Provides free, independent health information focusing on male health issues, including particular projects around men’s mental health. Email: [email protected] | 


Works to end domestic abuse by supporting perpetrators to change, making male victims safer and providing early interventions for young people. Tel: 0808 802 4040 (9am-5pm, mon-fri) |

Services for Children and Young People

Provides free confidential counselling and emotional support for children and young people. Online chat services with a counsellor are also available. Tel: 0800 1111 (Freephone, 24 hours a day, 7 days a week) |


A charity committed to improving the emotional well-being and mental health of children and young people. They also operate a parent helpline- see above, for any parents concerned about their child’s mental health. Tel: 0808 802 5544 (9.30am-4pm, mon-Fri)- Parents’ helpline. Email: [email protected]


Provides free online support for young people delivered by qualified counsellors via chat based service.

Mental health support 
Anxiety UK

A national charity supporting everyone affected by anxiety through information and support. This includes talking therapies and self- help groups. Info line: 08444775774 (9.30-5.30, Mon to Fri) | Email: [email protected] |

Depression UK

A National self-help organisation that offers support to everyone affected by depression. Email: [email protected]


Provides out of hours mental health and emotional support and information to anyone affected by mental ill health, including family, friends and carers. Tel: 03003047000 (Local call rates, 6pm-11pm, 7 days a week) |

Mind in Haringey

Emotional and wellbeing support service, which will be delivered over the phone. Tel: 0208 340 2474 or 07508 511 128 (9-5pm, Monday to Friday). Email [email protected] or [email protected] | |


Works across London, supporting women and children surviving domestic abuse, adults with mental and physical health needs, older people and ex-offenders. The Hestia Bright Sky app provides support for those experiencing domestic abuse as well as those concerned about family and friends. The app is free and is available in English, Polish, Punjabi and Urdu:

Details of community based support and refuges can be found on the website:
COVID-19 domestic abuse support services: National Domestic Abuse Helpline: 0808 2000 247

Violence against women and girls (VAWG) Services in Haringey
Nia (IDVA services)

All Nia services in Haringey will be adapted to continue over the phone and online. Haringey Helpline: 0300 012 0213 (Monday-Friday 10:00am-5:30pm). Email: [email protected]


Tel: 020 8888 5362 or 0797134874 ( Monday-Friday 9am-4pm). Email: [email protected]

Imece (Specialist VAWG service for BAME and Refugee women, particularly Turkish, Kurdish, and Turkish Cypriot women)

Services being adapted to continue over the phone or online where possible, including counselling. Advice and information Tel: 0207 354 1359 (Monday – Friday, 9.30am- 5.30pm). Email: [email protected]  | [email protected]  | [email protected]

Latin American Women’s Rights Service (LAWRS- Specialist service for Latin American women available in Spanish and Portuguese)

Adapting all services to be on the phone and online, including counselling. Continuing to accept referrals for counselling, advice, and crisis intervention. Domestic Abuse Crisis Intervention Service

        • Spanish: 0771 928 1714 (Monday -Thursday 10am-1pm)
        • Portuguese: 0759 597 0580 (Monday - Friday 10am- 1pm)
        • [email protected]

Psychotherapy Service:

Housing, Benefits, and Debts

        • 0784 950 7463 (Monday to Friday 10am-12pm)

General Enquiries:

Domestic Violence Intervention Programme (DVIP) Perpetrator Programme

Offering remote service delivery across all services.

    • Women’s Support Services: 02079284813
    • Violence Prevention Programme for men: 02076339181
Kurdish and Middle Eastern Women’s Organisation (KMEWO)

Support and advocacy available over the phone. Tel: 07748851125 (10am-4pm Monday – Friday)

National and Pan-London Services

Refuge National Domestic Abuse Helpline. Tel: 0808 2000 247 (Available 24/7)

Women’s Aid Live Chat

If it’s unsafe or you’re unable to speak on the phone, the online chat operates from 10am- 12pm Monday to Friday (two hours daily)

GALOP LGBT+ Domestic Abuse Helpline (London)

Tel: 0207 704 2040 (Available Monday -Friday, 10am-12:30pm and 1:30pm-4pm)

Women and Girls Network Advice Line

Tel: 0808 801 0660 (Available Monday - Friday 10am-4pm and on Wednesdays from 6pm-9pm)

Surviving Economic Abuse

Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it.

Women and Girls Network Sexual Violence Helpline

Tel: 0808 801 0770 (Available Monday - Friday 10am -12:30pm and 2:30-4pm and on Wednesdays from 6pm to 9pm

Solace Women’s Aid

General Advice Helpline. Tel: 08088025565 (Monday - Friday 10am-4pm and Tuesday 6pm-8pm). [email protected]

North London Rape Crisis

Tel: 0808 801 0305 (Available Monday 10am-2pm, Tuesday 10am-1pm and 6-8pm, Wednesday and Thursday 1-5pm and Friday 10am-2pm). [email protected]

If there are any questions or concerns, please contact the VAWG Team on [email protected]

Other services 
Gingerbread, Single parents, equal families

Single Parent Helpline. Tel: 0808 802 0925 (Monday 10am-6pm, Tuesday, Thursday and Friday 10am-4pm, Wed 10am-1pm and 5pm-7pm), Mornings are busy, calling in the afternoon can help.

The Helplines Partnership also has a comprehensive listing of organisations in the UK that provide helplines, which is searchable by topic:


Guidance for Carers.

Bridge Renewal Trust will be constantly updating and reviewing the content of this page.

          Wellbeing Network logo