If you are concerned that you or someone you know is at risk or experiencing adult abuse, please come forward and raise a safeguarding concern via the following process: 

  • Download the Safeguarding Alert Form (Word, 46KB). If you have any trouble completing the form, please contact the First Response team by email: [email protected] and they will help you.
  • Call 020 8489 1400.
  • If an adult is suffering actual significant harm at this point then you should telephone the police on 999.

Child Protection & Multi-Agency Safeguarding Hub information is available here.

Please use the numbers below to contact staff for advice:

  • Monday to Thursday 8.45am to 5pm; Friday 8.45am to 4.45pm
    Tel: 020 8489 4470
  • Out of office hours, including weekends the Emergency Duty Team
    Tel: 020 8489 0000

During your phone call, if you are a professional working with children, you may be asked to complete a referral form within 48 hours, which should be emailed securely to [email protected]Download the MASH referral form (Word, 54KB)

Where there is no immediate risk of significant harm or abuse to the child, but where you believe some early help and additional support may be needed, professionals should begin by completing a referral form and then emailing this to [email protected].


Urgent mental health crisis

If you or someone else has an urgent mental health need, you can get help from the Crisis Resolution and Home Treatment service (CRHT) (external link). The CRHT service provides an urgent outreach service within 4 hours, for those at risk of psychiatric hospital admission 24 hours a day, seven days a week, wherever people are at the point of referral eg GP surgery, A & E, or in their own homes.

  • Telephone: 020 8702 6700